Policies

Happiness Guarantee

At Michael Mootz Candies, we are dedicated to providing the best quality product possible. If there is a problem with your order, we will make it right! Please save the product and contact us at (570)823-8272 and we will do everything we can to rectify the situation. Our customers’ satisfaction is of the utmost priority because we LOVE our customers!

Warm Weather Warning

Shipping chocolate during the summer months can be difficult. A cooler and ice pack may be required in order to ensure that your product arrives in satisfactory condition. If you elect to ship without an ice pack, we cannot be held responsible for any damage to the product. Certain items, like our fudge, are not as sensitive to the heat and may be able to be shipped without ice to areas within our 1 to 2 day shipping range.

The charge for ice is as follows…

  • Orders ranging from $0 to $59.99 – a $6.00 fee is applied on top of shipping cost
  • Orders ranging from $60 and above – a $9.00 fee is applied on top of shipping cost

Shipping Map & Policy

1. We offer a flat rate shipping cost of $8 for all orders under $100. Shipping is free on orders over $100. If shipping multiple packages, you will be charged the flat shipping rate for each package sent. These rates do not apply to corporate orders. If ice is required, you will be charged a fee based on how large the order is.

2. Orders are shipped via FedEx. FedEx delivers Monday – Saturday, excluding holidays and will not deliver to post office boxes.

3. All prices are based upon U.S. currency.

4. We guarantee arrival of your candy in perfect condition when using the recommended method of shipping. Warmer climates may be required to purchase a cooler and ice pack. Chocolates are extremely perishable. If product is damaged upon arrival please call us to report the incident and we will work with you to rectify the problem.

5. Most orders are shipped within 1 to 2 business days. Because temperatures across the country vary, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries. Orders placed on Friday, Saturday or Sunday will not ship until Monday for all shipping methods and options.

6. Please provide an address where someone will be available to receive the order as well as a contact number in case the driver needs to contact the recipient. Chocolate left in hot conditions can melt quickly.

7. Orders to Alaska and Hawaii must be placed by phone so we can discuss shipping options and cost.

8. If you require expedited shipping, you will be charged the carrier rate which is based on the destination, speed of delivery and weight of the package.

If you live within driving distance of our store in Wilkes-Barre, PA, feel free to select the “In-Store Pick-Up” option rather than shipping.

Privacy & Security Policy

Introduction

Michael Mootz Candies respects each individual’s right to personal privacy.  We will collect and use information through our Web site only in the ways disclosed in this statement.  This statement applies solely to information collected at Michael Mootz Candies website.

Part I.  Information Collection

Michael Mootz Candies collects information through the web site at several points.  We collect the following information about primary visitors: Name, address, phone number and email addresses

We may also collect Name, address and email addresses which our users divulge about other people, [such as referrals or gift purchases.]

We collect this information through our order forms.  The information is collected voluntarily.   To receive our products and services, Name, Address, Phone Number and Email Address is mandatory because we need to be able to ship the product ordered and need to maintain contact with our clients in the event an item is not available at the time of order.  Other information we request is optional.

Like most companies, we use “cookies” on our website. When you log in, the cookie tells us whether you’ve visited us before or are a new visitor. The cookie doesn’t track any personal information about you or provide us with any way to contact you. The cookie doesn’t extract any information from your computer. Cookies are simply the best way for us to offer you the most enjoyable, hassle-free online shopping.

Part II.  Information Usage

The information collected by Michael Mootz Candies will be used for order processing, and occasional direct mail advertising.  Users who provide information will receive  product information, email announcements and or direct mail advertisements.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history.  We will not supplement information collected at our Web site with data from other sources [such as credit history to authorize purchases].

We will share data with the following third parties: UPS, and the appropriate credit card companies.  These third parties will use the information as follows: To facilitate the payment and shipping of ordered merchandise.

We offer links to other Websites.  Please note: When you click on links to other Websites, we encourage you to read their privacy policies.  Their standards may differ from ours.

Part III.  Access to Information

Michael Mootz Candies maintains the accuracy of our information by User submission and if needed, we will verify via telephone.  Users may not access their own personal information but may contact us about inaccuracies via telephone at (570) 823-8272.  Users may delete their information from our database by calling us at (570) 823-8272.

Part IV. Problem Resolution

If problems arise, users may contact Michael Mootz Candies by telephone at (570) 823-8272 or via postal mail at:
Michael Mootz Candies
1246 Sans Souci Parkway
Wilkes-Barre, PA 18706

Part V. Data Storage and Security

Michael Mootz Candies protects user information with the following security measures:  SSL encryption and other technology and procedures used to protect consumer privacy. Michael Mootz Candies does not store or hold users credit card information.  All data of the secured nature is presented directly to our credit card processing company and protected and stored via their privacy and information policies. We use the following company to process all of our online order: Stripe

FREE AND $8 FLAT RATE SHIPPING OPTIONS! WARM WEATHER SHIPPING IN EFFECT. LEARN MORE

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